Return & Refund Policy

At Coven, each product is thoughtfully prepared and packaged with care. Because our products include bath and body items, home fragrance products, and other handcrafted goods, we have a limited-return policy for health, safety, and product-quality reasons.

Returns

We generally do not accept returns or exchanges on bath and body products, ritual soaks, simmer pots, or other products that have been opened or used.

If you receive an item that is unopened and you believe it qualifies for a return, please contact Coven within 7 days of delivery before sending anything back. Return approval is required before an item is shipped back.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact Coven within 7 days of delivery.

Please include your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate resolution.

If the issue is confirmed, Coven may provide a replacement or refund at our discretion.

Refunds

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable, except when an order was damaged, defective, or incorrectly fulfilled by Coven.

Non-Returnable Items

For health and safety reasons, opened or used bath and body products, ritual soaks, and other personal-use products are not eligible for return.

Sale items, gift cards, and digital products, if offered in the future, are also non-refundable unless otherwise stated.

Order Cancellations

If you need to cancel an order, please contact Coven as soon as possible. Because orders may begin processing shortly after purchase, cancellation cannot be guaranteed once an order has entered fulfillment.

Contact

Questions about a return, refund, damaged item, or incorrect order can be submitted through the Contact page on our website.